
[1:06] Deva Bade: Are we ready to get started?
[1:06] MoniKa Fullstop: Mind the gap!
[1:06] MoniKa Fullstop: Yes we are
[1:06] Fabri Aichi: ok we start
[1:06] Kerol Schism is Offline
[1:07] Kerol Schism is Online
[1:07] Deva Bade: Will you do the intro MOnika?
[1:07] MoniKa Fullstop: yes, of course
[1:07] MoniKa Fullstop: Good morning everybody! I think all the Argonauts should be here now, but If someone is still missing Neo will help them to find us. Just few words to say thank you to Carola and Fabrizio to play host today and for their time!
[1:07] Dafne Frog is Online
[1:07] MoniKa Fullstop: As Argonauts, you should know that after the presentation there will be a questions time and a visit to the land. So Let’s them finish before asking questions.
[1:07] Goozmer Boucher: kerol is having problems with the connection
[1:07] Goozmer Boucher: but she will be back
[1:07] MoniKa Fullstop: Ok, well; now I hand it over to you. Thank you very much indeed again
[1:08] MoniKa Fullstop: Let’s start
[1:08] Deva Bade: Yes
[1:08] Kerol Schism is Offline
[1:08] Kerol Schism is Online
[1:08] Fabri Aichi: please monika could you introduce ?
[1:09] MoniKa Fullstop: Just few words to say thank you to Carola and Fabrizio to play host today and for their time!
[1:09] MoniKa Fullstop: there will be two presentation today
[1:09] Fabri Aichi: Benvenuti to all of you to this conference on Electrolux at second life.
[1:09] MoniKa Fullstop: after the presentation there will be a questions time and a visit to the land. So Let’s them finish before asking questions.
[1:10] Fabri Aichi: I am Talent Management Director for Electrolux Major Appliances and today I will give you an overview on a key HR area in all company: Talent Management.
[1:10] Fabri Aichi: as monica said If you have any question, please wait until the end where we will have a specific session on it.
[1:10] Kerol Schism is Offline
[1:10] Fabri Aichi: Today in the world there are raising needs for every company to focus on talent management that means to recruit, retain, develop and leverage their talented people. This is crucial for the business success of a company.
[1:11] Fabri Aichi: Why talent management needs to be linked to the business ?
[1:11] Fabri Aichi: 1 Change in structure / ballooning intangible assets Intangible assets (skilled workforce, patents, know how, brand) are the new class of assets that cannot be registered/ valued in the normal way although part of it can be registered in the form of intellectual property rights e.g. patents. According to some research, more than 60% of the market value of a firm is nowadays tied to intangible assets.
[1:11] Fabri Aichi: 2 Change in demography / aging population All countries “developed” will increase their old population Example: Finland has one of the most rapidly aging populations in Europe; by 2030, Finland is projected to have 26% of its population over 65. By 2025, the number of people aged 15-64 is projected to fall by 7% in Germany, 9% in Italy, and 14% in Japan.
[1:12] Fabri Aichi: 3 Collapse of loyalty Today there is a clear changing of power relationship between talents and employer. The loyalty has lost its fondamental value as in the past. People are more likely to move to the higher bidder and some research are showing that 40% of employees expressed interest in working somewhere else.
[1:12] Fabri Aichi: As you can see Talent is one the main pillar of Electrolux strategy.
[1:12] Fabri Aichi: We will satisfy consumer’s needs throught continuos innovative products based on a strong focus on consumer insight that guides our product development.
[1:13] Fabri Aichi: We will continue to concentrate our marketing resources on developing Electrolux as a strong and global brand.
[1:13] Fabri Aichi: We will identify any kind of growing opportunity in certain market segmentation (induction hobs, tailored washing machines programs …) with a low costs and efficient production processes.
[1:14] Fabri Aichi: Talent Management system is unique to each organization and is designed to take account of a unique blend of strategy, people, culture and systems.
[1:14] Fabri Aichi: Our view is that ALL OUR PEOPLE have a Talent.
[1:14] Fabri Aichi: The manager has the responsabilities of a continuous development of all employees. We would like to have the right person in the right place at the right time in order to meet both business goals and individual’s goals.
[1:14] Dafne Frog: ciao
[1:15] Fabri Aichi: This page is showing in practise how the annual process of managing and developing talent is working in Electrolux.
[1:15] Fabri Aichi: Step 1: Appraisal Talk is the annual discussion of each manager with all employees.
[1:15] Fabri Aichi: The contents of Appraisal Talk are the following: Follow up on previous year’s achievements and performance Evaluate and discuss strengths and development needs Agree on objectives for coming year, development plan, career interests Get qualitative upward feedback
[1:15] Fabri Aichi: Step 2: The preparation for the review meeting is important for linking the appraisal talk and performance feedback
[1:16] Fabri Aichi: Step 3: The review meeting offers an opportunity to share insights and experiences regarding the people together with peers and senior colleagues.
[1:16] Fabri Aichi: The meeting strives to achieve transparency and provide managers with input on how to improve the developmental activities for their evaluated direct reports.
[1:16] Fabri Aichi: Step 4: The Mid-Term Appraisal Talk is to be done by the manager and employee to follow up on objectives and evaluate progress made, and identify further actions for the rest of the year.
[1:17] Fabri Aichi: Let’s move on career development at Electrolux is a dual responsibility and shared between the Manager and the employee.
[1:17] Fabri Aichi: Managers have the responsibility to:
[1:17] Fabri Aichi: Create the right environment for employees to perform and develop Provide coaching and feedback Have an open dialogue with their employees regarding future career opportunities (also as part of a regular appraisal discussion)
[1:18] Fabri Aichi: Employees have the responsibility for shaping their own career by:
[1:18] Fabri Aichi: Taking responsibility for their own development Seeking out new challenges Actively searching for opportunities
[1:18] Fabri Aichi: Electrolux has an internal’s job posting and recruiting tool called “Open Labor Market” where all vacant positions should be posted.
[1:18] Fabri Aichi: Open Labor Market increases career opportunities and mobility, thereby strengthens the internationalization, diversity and professionalism of people.
[1:19] Fabri Aichi: Besides for internal recruitment, Open Labor Market also aims to attract external talents through our Electrolux website: www.electrolux.com/careers
[1:19] Fabri Aichi: Thank you for your attention and please feel free to address your questions now
[1:19] MoniKa Fullstop: Thank you Fabrizio
[1:20] MoniKa Fullstop: Who has a question?
[1:20] MoniKa Fullstop: I have one
[1:20] MoniKa Fullstop: What kind of tools do you use to assess people during the year? I mean if they are on the right way to achieve their target or not?
[1:21] Fabri Aichi: we have the individaul discussion based on KPI
[1:21] Fabri Aichi: Key Performance Indicators
[1:21] MoniKa Fullstop: Do have KPI for any functions or
[1:21] MoniKa Fullstop: I mean also for the function
[1:21] Fabri Aichi: yes fo each of them
[1:22] MoniKa Fullstop: Ok thank you!
[1:22] Kerol Schism is Online
[1:22] Fabri Aichi: other questions??
[1:22] MoniKa Fullstop: Any other questions? If you want I can translate fo ryou?
[1:22] You: Could you make some examples of KPI please?
[1:23] Shanta Aeon: I do have a question
[1:23] Fabri Aichi: i.e. cost to serve
[1:23] Marta Lanzius: no, fabrizio è stato chiarissmo
[1:24] Kerol Schism is Offline
[1:24] Fabri Aichi: we have also so financail one like Value Creation
[1:24] Kerol Schism is Online
[1:24] Fabri Aichi: that are valid for all managers in te comapny
[1:24] MoniKa Fullstop: Ok, Shanta, please
[1:25] Goozmer Boucher: what happens to a new-graduate who enters Electrolux? Doyou have any trainee program?
[1:25] Fabri Aichi: yes we have an agreement with AIESEC
[1:25] Fabri Aichi: for moving international students
[1:26] Shanta Aeon: Talking about motivation, what are the tools used in Electrolux to motivate their employees? Are they tightly linked to performance?
[1:26] Kerol Schism is Offline
[1:26] Fabri Aichi: no we have also a questionnaire that all managers make every year
[1:26] Kerol Schism is Online
[1:27] Fabri Aichi: to measure the satisfaction of all employess
[1:27] MoniKa Fullstop: Do you arrange a meeting to present CSI results?
[1:27] Fabri Aichi: sometimes it is used as KPIs
[1:28] Fabri Aichi: CSI ???
[1:28] You: what are the main parameters for evaluating CSI?
[1:28] MoniKa Fullstop: I mean about people satisfaction, sorry?
[1:28] Fabri Aichi: there are 6 factors (like comunication, ….)
[1:29] Fabri Aichi: simple and quick tools of 35 questions…
[1:29] Kerol Schism is Offline
[1:29] Shanta Aeon: What do You think are the skills and values most needed for a manager who wants to work at a multinational such Electrolux? I’ m talking about personal skills, not technical
[1:30] Fabri Aichi: depends of the level…
[1:30] Fabri Aichi: thinking beyond the boundaries
[1:30] Fabri Aichi: eagerness to learn
[1:30] Kenigma Papp: (ciao a tutti)
[1:30] Fabri Aichi: empathy
[1:30] Fabri Aichi: emotial balance
[1:31] Marta Lanzius: are courses of updating anticipated? of which type?
[1:31] Fabri Aichi: some example for recruit High potentatil
[1:31] Goozmer Boucher: I got them all!
[1:31] Fabri Aichi: yes ..related to change mgmt
[1:31] You have offered friendship to Kenigma Papp
[1:32] Kenigma Papp is Online
[1:32] Fabri Aichi: we are looking for people with international mindset
[1:32] Fabri Aichi: to workin a matix org
[1:32] Fabri Aichi: matrix organizaton
[1:33] Shanta Aeon: Do You have specific internal training for new employees at Electrolux?
[1:33] Fabri Aichi: yes ..for managers we have a global program
[1:34] Fabri Aichi: or the other there is a local induction programme in each unit or country
[1:34] Fabri Aichi: in Itlay we have a training called CAMPUS
[1:35] Fabri Aichi: ok let’ s move to Dave presentation
[1:35] MoniKa Fullstop: Ok, thank you Fabrizio
[1:35] Deva Bade: Hi everyone, I am Carola Lundell and I work at the corp communications & branding department as Senior Project Manager for online communications
[1:35] Kerol Schism is Online
[1:35] Fabri Aichi: i need to go out and i thanks you very much for this esperience
[1:35] Deva Bade: Electrolux is putting alot of effort on marekting in general and on digital marketing specific
[1:36] Fabri Aichi is Offline
[1:36] Kenigma Papp: (goodbye Fabri)
[1:36] Deva Bade: Internet is offering a great opportunity fo us to interact directly with end consumers
[1:37] Deva Bade: Virtual world are a growing phenonomen so we decided to have a closer look at what Electrolux can do in these environments
[1:37] Deva Bade: Our biggets challenge is quite obivous - how to have a relevant presence in a world where tere is no dust…
[1:37] Deva Bade: and food does not need cooking or cooling…
[1:38] Kerol Schism is Offline
[1:38] Shanta Aeon is Offline
[1:38] Deva Bade: In REal Life, every product development is based on insights baout the consumer
[1:38] Deva Bade: IE we observe and watch consumers in their homes
[1:38] Deva Bade: to wee how they work with kithcen applinces, what theri problmes are….
[1:38] Deva Bade: and where there is room for improvement
[1:39] Deva Bade: We decided to take the same approach in Second Life
[1:39] Deva Bade: In spring last year we arranged a couple of focus groups with avatars in Seocnd Life
[1:39] Deva Bade: In htese groups we discussed the use of food related items, gadgets and innovations in SL
[1:40] Deva Bade: In addition we created surveys that we passed on to several avatars
[1:40] Deva Bade: The fidings were quite interesting…
[1:40] Deva Bade: The questions about ease-of-use and design are as relevant in the virtual world as in real life
[1:41] Deva Bade: Many users were also in need of a solution to the problem with using gadgets
[1:41] Deva Bade: where often you can only yse one at a time and have to choose
[1:42] Deva Bade: There is also a need for animationas that involve several avatars to increase the interacrtiona
[1:42] Deva Bade: And since SL is such an event driven culture there is a need for a better event calendare…
[1:42] Deva Bade: Based on these finnidngs we arranged two competitions
[1:43] Deva Bade: One - Invent a word - where we encouraged the SL community to come with a word for virtual appliance
[1:43] Deva Bade: And the winning word was Metapparatus…
[1:43] Deva Bade: All submissions were entered on the interactive wall downstairs offering the possibility for everyone to see the suggestions…
[1:44] Deva Bade: We then engaged the SL community in a competition to come up with innovations
[1:44] Deva Bade: Innovations that can make the Second Life easier and more enjoybale
[1:45] Deva Bade: We selected three participants out of the submissions and these are now participating in the Electrolux Innovation Grant Program
[1:45] Deva Bade: where we are helping them to realise these innovations in SL
[1:46] Deva Bade: The respnse has been great - both from the SL community and also from blogs etc covering virtual worlds
[1:46] Deva Bade: And we have decided to launch a second roud of the Innovation Grant PRogram now in Feb
[1:46] Deva Bade: And that is where you can come into the picutre - if you lkie… 
[1:46] Kenigma Papp is Offline
[1:46] Deva Bade: I will send out an invitation to join the Electrolux group in SL
[1:47] MoniKa Fullstop: Thank you very much Deva! It’s great!
[1:47] Shanta Aeon is Online
[1:47] Deva Bade: And then you can all participate in the next round of the comp and more in speciific a cetain sub competiiotion
[1:47] Deva Bade: where you do not actually have todevelop the innovation
[1:47] Deva Bade: but the best idea will be awarded
[1:48] Deva Bade: So if you are interested, just accept the invitation 
[1:48] Deva Bade: Thanks for listenning! any quesitons?
[1:48] DaveGahan Homewood: I got one
[1:48] Deva Bade: yes
[1:48] DaveGahan Homewood: How can we submit ideas?
[1:48] Kenigma Papp is Online
[1:49] Deva Bade: All that info will besent out when you have joined the Elux group
[1:49] Marta Lanzius: which are your points of strength to comparison to the conmpetitors?
[1:49] Deva Bade: Well, it depends in what area…
[1:50] Deva Bade: As for innovative product development we have come a very long way with our Consumer Insight program
[1:50] DaveGahan Homewood: Will you accept developed projects too?
[1:50] Deva Bade: It is quite unique that we visit over hundreds of people every year
[1:50] Deva Bade: in thier homes to discover new needs
[1:50] Deva Bade: and base development on this rather than technical progress…
[1:51] Deva Bade: Only new ideas 
[1:51] Deva Bade: But it could be something that is being developed
[1:51] Deva Bade: but not yet finished
[1:51] Deva Bade: so ongoing projects are ok
[1:51] DaveGahan Homewood: well in ICT nothing is never finished :))))
[1:52] Deva Bade: 
[1:52] MoniKa Fullstop: Ok, any other questions?
[1:52] MoniKa Fullstop: I have one
[1:52] MoniKa Fullstop: Have you ever organize a new product launch in SL or do you intend to?
[1:52] Deva Bade: So far we have not put any RL prodicts in SL
[1:53] Shanta Aeon: Whats Electrolux position in the Asian market? what are Your strategies to cath a larger and larger share over there?
[1:53] MoniKa Fullstop: Just a second Shanta..
[1:53] Shanta Aeon: sorry
[1:53] Deva Bade: We are quite small in Asia but growing
[1:53] Deva Bade: It is a very important market for us, especially China
[1:54] Marta Lanzius: which are the products of great success, now?
[1:54] Deva Bade: depends on the region, but floorcare prouducts are doing very well - especially the Ergorapido
[1:55] Buni Zabelin: Do you plan to use “web customer community” to do customer insight?
[1:55] Deva Bade: We are lloking into that, but currently we do not use the web for it
[1:55] Deva Bade: There are a lot of legal issues…
[1:56] Buni Zabelin: legal issues???
[1:56] Deva Bade: Yes, we get sued all the time by people claiming to have come with ideas
[1:56] Deva Bade: that becomes products…
[1:56] Deva Bade: when they have already ben in the process for years
[1:57] Deva Bade: we do however spend a lot of time researching how consumers shop for white goods online
[1:57] Deva Bade: in order to map their path to purchase
[1:57] Deva Bade: and see where we can make the most impact…
[1:58] MoniKa Fullstop: Do you have different marketing strategies in any Country?
[1:58] Deva Bade: Overall it is the same but there is always local adaptations
[1:59] Kenigma Papp: especially in islamic countries, for example.. i think
[2:00] You: does any country have a different Mkt division?
[2:00] Deva Bade: Every sector has a marketing head
[2:00] Deva Bade: but all marketing is coordinated by region and secotr
[2:00] Deva Bade: and under the influence of the global division
[2:01] Kenigma Papp: Hello.. my name’s Claudio, and my English is not so good, but.. I try at the same. Well..I would like to know how your society work with the “communication”? Do you have a special office for it
[2:01] Kenigma Papp: ?
[2:01] Deva Bade: Yes, we have a corp comm and branding in Stockholm where I workd
[2:01] Ehyo Kanto is Offline
[2:02] Deva Bade: Then Europe secotr has a marketing office in Brussels
[2:02] Deva Bade: US sector has one in Augusta etcetera
[2:02] Kenigma Papp: well..
[2:02] Kenigma Papp: in these offices, you do all.. Marketing, communication..
[2:02] Kenigma Papp: spots..
[2:02] Deva Bade: yes
[2:03] Kenigma Papp: or you have relations with other offices?
[2:03] Ehyo Kanto is Online
[2:03] MoniKa Fullstop: consultancy
[2:03] Kenigma Papp: as specialists.. saatchi & saatchi for example..
[2:03] Deva Bade: of course we work with external agencies
[2:03] Deva Bade: PR agency , web agency media agency
[2:03] Deva Bade: marekting agency
[2:04] Deva Bade: everything 
[2:04] Kenigma Papp: ok, thank you.. =)
[2:04] Deva Bade: I need to pop out now, any other question before I go?
[2:04] Kenigma Papp: and..which kind of people work there?
[2:04] Kenigma Papp: which formation do you ask?
[2:04] Shanta Aeon: Going back to the Asian market, what do You think will be the crucial challenges Electrolux will have to face in order to gain a larger share in the asian market and beat domestic competition?
[2:04] Deva Bade: In terms of educatin it is people with business/marketing
[2:05] Deva Bade: production cost is one, building a strong differentiated brand is another!
[2:05] MoniKa Fullstop: Ok, I think Deva has to go
[2:05] Kenigma Papp: ok..
[2:05] Ehyo Kanto: have you got a team for internal communication?
[2:05] MoniKa Fullstop: This is the last one question, If you have time Deva
[2:05] Deva Bade: Yes, it is on corp level as well
[2:06] Deva Bade: 
[2:06] DaveGahan Homewood: When will you invite us to the group?
[2:06] Deva Bade: As soon as I get the list of names - so later this week it will be done
[2:06] MoniKa Fullstop: Thank you about that Deva
[2:06] MoniKa Fullstop: So thank you very much for your time
[2:06] Deva Bade: Thank you for listening!
[2:06] Kenigma Papp: thanks Deva
[2:07] Goozmer Boucher: thanxs
[2:07] Marta Lanzius: thanks deva
[2:07] MoniKa Fullstop: Can we go downstairs to visit the hub?
[2:07] DaveGahan Homewood: tnks Deva
[2:07] Deva Bade: Hope to see you soon in the Eluxgroup!
[2:07] Shanta Aeon: thanks deva
[2:07] Dafne Frog: thanks
[2:07] Goozmer Boucher: of course
[2:07] Deva Bade: Ciao a tutti!